Appendix 9: Contact Points


1. DVSA

e. DVSA National Headquarters

Address

Driver and Vehicle Standards Agency

Berkeley House,

Croydon Street,

BRISTOL,

BS5 0DA

Telephone 0300 123 9000*

Email enquiries@dvsa.gov.uk

f. DVSA Customer Service Centre

0300 123 9000* Opening hours 07:30 – 18:00 Monday to Friday

g. Web Address

For access to our services visit:

https://www.gov.uk/government/organisations/driver-and-vehicle-standardsagency/services-information

h. MOT Testing and Approval Contact Addresses

For MOT, vehicle testing and approval enquiries visit:

https://www.gov.uk/government/organisations/driver-and-vehicle-standardsagency/about/access-and-opening

i. MOT History Check

A vehicle’s available MOT history including mileage at the time of the test and defects found (if applicable) can be viewed on-line using the MOT History check service. The registration mark and the Make of the vehicle will be required.

Visit our website at

www.gov.uk/check-mot-history

j. MOT Status Check Service

The validity of a vehicle’s MOT certificate may be checked on-line using the MOT Status check service. The registration mark and the Make of the vehicle will be required.

Visit our website at

www.gov.uk/check-mot-status

g. DVSA Intelligence Unit

Authorised Examiners and Testers should be aware that DVSA has a dedicated Intelligence Unit (IU) which is intended to help improve effectiveness and maintain the standards and reputation of the MOT Service. The IU provides national coverage via regional coordinators and can be contacted via the DVSA Safety Line (details below). In particular, the IU is keen to receive any information which may lead to the successful targeting of Authorised Examiners or Testers who are undermining road safety and/or the reputation of the MOT Service. For example, where MOT testing is not carried out to the correct standards or procedures; staff have convictions which have not been reported to DVSA; or serious administrative malpractice. We all have a part to play in maintaining the reputation of the MOT Service, as well as a responsibility for its impact on road safety and environmental protection. Any information provided will be treated in the strictest of confidence.

Telephone 0300 123 9000* Opening hours 07:30 – 18:00 Monday to Friday

DVSA Safety

Email: intelligenceunit@dvsa.gov.uk

h. Applications for Authorisation

For information on the Requirements for Authorisation please refer to either https://www.gov.uk/topic/mot/run-mot-test-station, Sections B and D of the MOT Testing Guide or the DVSA Contact Centre (details above).

i. Matters of Testing

Matters of Testing gives advice and information for the MOT industry and is available online.

It gives regular updates on the MOT Service, MOT related video clips, common questions, advice and tips.

To sign up go to https://mattersoftesting.blog.gov.uk

2. MOT Testing Service Desk

If the MOT Testing Service does not appear to be functioning correctly then users should first check on the MOT service status page

https://mattersoftesting.blog.gov.uk/mot-testingservice- status/.

If there is a widespread problem then the contingency code will appear here. However, if you are still experiencing a problem and the status page does not indicate one, then the MOT Service Desk should be used. The desk is equipped to support users doing tasks that they are not familiar with, and can also help troubleshoot problems that are being experienced by the user.

Where the case appears to be with the VTS’s IT equipment then the VTS will need to get that problem investigated themselves – but the helpdesk will do all it can to point the VTS in the right direction.

When the problem cannot be resolved over the phone, then the problem will need to be referred to our back-up technical teams. In such cases a reference number will be provided – that can be used in any follow up calls.

Where there does appear to be a problem with the MOT Testing Service preventing the VTS from testing then a contingency code will be issued (see separate section on contingency testing). When there is a widespread problem with the MOT Testing Service then the contingency code will be posted at [MOT Status page] and on the ‘message’ on the phone line.

Telephone 0330 123 5654*

email customerservices@dvsa.gov.uk Opening hours Monday to Friday 08:00 – 18:00 Saturday 08:00 – 14:00 (excluding Bank holidays)

Note: Your call may be monitored or recorded for lawful purposes. * Note: Calls are charged at the local rate